Introduction
Server Pipe Inc. ("Server Pipe," "we," "us," or "our") respects your privacy and recognizes your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it. It applies to our website at www.serverpipe.com, our services, and our SMS text messaging program. Server Pipe Inc. is the registered brand name for all messages and services described in this Privacy Policy.
Information we collect
We collect only the information needed to provide our services and communicate with you:
- Contact details you give us: first and last name, title, company name, mobile phone number, email address, and mailing address, provided voluntarily through our quote request form, contact forms, email, or phone.
- SMS opt-in data: your mobile number, the date and time you opted in, the method of opt-in, and any opt-out requests.
- Message records: the content and delivery status of text messages sent to and from Server Pipe Inc.
- Service and billing information: account details and transaction records needed to provide and bill for our services.
- Technical data: IP address, browser type, device information, and pages visited, collected through cookies and similar tools.
How we use your information
We use your information to:
- Respond to your inquiries and provide the information you request about our services, solutions, products, and partnership opportunities.
- Provide customer care and support.
- Send account and service notifications related to the services you use.
- Provide, maintain, and bill for our services.
- Keep records of your consent and honor opt-out requests.
- Improve our website and services and keep them secure.
- Meet legal, regulatory, and carrier requirements.
SMS text messaging
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Text messaging originator opt-in data and consent are never shared with any third parties, except the service providers that deliver our messages on our behalf.
- Program: Server Pipe Inc. sends customer care and support messages and account and service notifications. We do not send marketing or promotional text messages.
- Consent: We send text messages only to people who have opted in. Consent is not a condition of purchase.
- Frequency: Message frequency varies.
- Cost: Message and data rates may apply.
- Opt out: Reply STOP at any time to stop receiving messages. You will receive one final message confirming your opt-out.
- Help: Reply HELP for assistance, or contact us at support@serverpipe.com or 702-845-8060.
- Carriers: Mobile carriers are not liable for delayed or undelivered messages.
How we share information
It is against Server Pipe's policy to sell, rent, or trade your Personal Information. We share it only in these limited cases:
- Service providers: companies that help us run our business, such as SMS messaging platforms, hosting providers, and payment processors. They may use your information only to perform services on behalf of Server Pipe Inc. and must protect it.
- Legal requirements: when required by law, subpoena, or court order, or to protect our rights, our users, or the public.
- Business transfers: as part of a merger, acquisition, or sale of assets, subject to this Privacy Policy.
None of these cases include sharing SMS opt-in data or consent with third parties for their marketing purposes.
Choice
You may choose whether to provide Personal Information to Server Pipe. If you choose not to provide the Personal Information requested in our website forms, you can still visit the Server Pipe website, but you may be unable to access certain options, offers, and services that involve our interaction with you.
If you choose to have a business relationship with Server Pipe, such as a contractual relationship or partnership, we will continue to contact you in connection with that business relationship.
Consent
By using the Server Pipe website, you signify your acceptance of this Privacy Policy. If you do not accept its terms, please refrain from using the Server Pipe website.
Commitment
At Server Pipe, we are committed to protecting the privacy of our customers and website visitors, and we support current industry initiatives to preserve individual privacy rights on the Internet. Protecting privacy is an evolving area, and our practices continue to evolve to meet these demands.
Data retention and security
We keep your information only as long as needed to provide our services, maintain consent records, and meet legal obligations. Server Pipe takes reasonable administrative, technical, and physical steps to protect your Personal Information from unauthorized access or disclosure, wherever it is held within Server Pipe or on its behalf. No method of transmission or storage is completely secure.
Your rights
You may ask to access, correct, or delete your Personal Information by contacting us. You can stop text messages at any time by replying STOP. Depending on where you live, you may have additional privacy rights under state law.
Third-party links
The Server Pipe website may contain links to the sites of other companies. Server Pipe is not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect Personal Information from them.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last updated" date at the top will show when it was last revised.
Contact us
If you have any comments, questions, or concerns about this Privacy Policy or how we handle your Personal Information, please contact us:
Server Pipe Inc.
3975 Camelot Cove Street
Las Vegas, NV 89147
Email: support@serverpipe.com
Phone: 702-845-8060
Website: www.serverpipe.com